Fully autonomous agents that run your hotel’s revenue operations.

They answer every enquiry, take every call, reply to every review and track every competitor automatically, within the limits you set, and alongside your team whenever it’s on shift.

Your agents, all night
Our Services

Every channel, 24/7

Phone, email, chat, WhatsApp and the group booking networks, at any hour.

Bound by your rules

You set the discounts, dates & sign-offs; the agents never go past them.

One platform, every role

A single contract and one shared record, however many agents run.

One ordinary Tuesday

A day in the life of your front desk.

A routine day at a 101-room hotel, nothing unusual. Here is everything that came in, and who resolved it.

A quiet lobby
+

That day, counted

August 2026
MoTuWeThFrSaSu
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1
2
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10
needed action
8
handled by an agent
2
Handed to staff
0
left waiting
Counted from the log below, not chosen to look good. Two went to a person because the hotel’s own rules said they should.
harbourview-hotel.app / tuesday

Tuesday

4 Aug · full day
8 of 10 things were handled without anyone on the property.
CoverageAgents - around the clockTeam - 09:00 to 17:00
Time
Event
Channel
Handled by
01:12
A three star review lands on Booking.com
Public reply posted, guest emailed a follow up.
Booking.com
Agent
02:47
A guest calls asking to keep the room until 2pm
Late checkout confirmed at no charge.
Phone
Agent
04:00
A competitor drops its rate for the coming weekend
Weekend rate matched on two channels.
Rate shopper
Agent
06:30
A corporate prospect replies to last week’s letter
Answered with a rate sheet attached.
Email
Agent
07:55
A twelve room lead arrives from Hotel Engine
Quote sent, block held for 48 hours.
Hotel Engine
Agent
11:20
A planner asks about a forty room wedding block
Dates and history pulled, then sent to sales.
Event enquiry
Your team
14:05
A five star review comes in on Google
Reply drafted, flagged for a personal thank you.
Google
Your team
18:40
AMEX GBT asks for a corporate rate
RFP acknowledged and loaded for review.
AMEX GBT
Agent
21:15
A guest asks what time breakfast starts
Answered on the spot, 7 to 10am.
Phone
Agent
The problem today

Hotels now sell across more channels than their teams can cover.

Hotels now manage bookings and reputation across nearly twice as many channels, without matching staff growth. With lower occupancy, more commission-based bookings, and slower group enquiries, delayed responses increasingly mean lost bookings.

38%
North American occupancy in Nov 2025, down from about 42% a year earlier
20%
Of bookings now flow through OTAs, up from 17%, as direct declined
31%
Of US room nights are group business, with booking windows shrinking
36%
Of US bookings come via the brand site, where response speed matters most

They act without being prompted.

This is not a chatbot waiting for input, or a tool someone has to remember to open. The agents run your enquiries, calls, reviews and pricing on their own, and bring in a person only when your rules require it.

Staff

With your team when it is in

  • Quoting and closing enquiries, taking payment, holding rooms, answering calls, replying to reviews and tracking competitors.
  • Not just nights and weekends any shift you are short-staffed or someone is away.
  • A group request at 23:41 is quoted by 23:44, not opened at 09:15 after rivals have already quoted.
AI Agent

On their own, most of the day

  • Quoting and closing enquiries, taking payment, holding rooms, answering calls, replying to reviews and tracking competitors.
  • Not just nights and weekends any shift you are short-staffed or someone is away.
  • A group request at 23:41 is quoted by 23:44, not opened at 09:15 after rivals have already quoted.

Every agent owns a role you used to staff.

Each agent handles a job you would normally hire for, and all of them share one guest and account record - so they pass work between each other, and to your team, without repeating it.

Wins the business

Answers, qualifies and quotes within your limits, takes payment and confirms the booking on its own. When your team is on shift, it hands them a prepared quote instead of a blank page.

Enquiries, quoting, booking

Looks after the guest

Covers the front desk entirely when no one is on it, and collects payment for the extras you currently waive. When your team is on shift, it takes the overflow so they can stay with the guest in front of them.

Guest calls, paid extras

Protects your reputation

Reads and answers every new review, at any hour, wherever you have allowed it. Everything else it drafts for your General Manager to approve in under a minute.

Reviews, everywhere

Keeps your rate right

Tracks your competitors across the next 90 nights, through the night, and alerts you the moment one of them moves. The rate report is in the inbox before your revenue meeting starts.

Competitor rates

Finds new business

Identifies the companies near you that should be booking, reaches the person who makes the decision, and sends your outreach on your schedule. Your team gets the replies, not the list-building.

Corporate prospecting

What you will leave with.

Adjustable any day, a setting, not a change request: how much an agent may discount and concede, the enquiry size that must reach a person, which review sites post before you have seen them, which dates are off the market, and who is notified about what.

Where enquiries go unanswered

A clear picture of where enquiries go unanswered at your property, and what that costs you.

A 90 night rate view

Your competitor set over the next 90 nights, as your revenue meeting would see it.

A return on your own figures

An ROI built from your numbers, plus the one time setup cost for your hotel.

Frequently
Asked Questions

Have another question? Please contact our team!

Thirty minutes over video. Bring your GM and Director of Sales if you can.

Prefer to look first?

Model the numbers on your own figures, or read what each agent handles, no form needed.